Privacy Policy - DriveAge10

Data Protection Policy

Updated 1^st June 2025

Introduction
Young Drivers School Limited (“we”, “us”, “our”, or “the Company”) respects your privacy and is committed to protecting your personal data. This policy explains how we manage your personal data, your privacy rights, and how the law protects you.
We require all employees, contractors, and service users to comply with their obligations under this policy and related guidelines.

Purpose of This Policy

This policy outlines:

What personal data we collect.
How we process and use your personal data.
Your rights regarding your personal data.

For questions or concerns about this policy, please contact us at admin@driveage10.co.uk.

Who We Are

Young Drivers School Limited (trading as DriveAge10), registered at Brynford House, Brynford Street, Holywell, Flintshire CH8 7RD,
is the “data controller” responsible for processing your personal data.
You can contact the Information Commissioner’s Office (ICO), the UK data protection supervisory authority, at www.ico.org.uk. However, we encourage you to contact us first to resolve any issues.

Your Duty to Keep Us Informed

It is essential that your personal data is accurate and up-to-date. Please notify us promptly if your information changes during your relationship with us.

The Data We Collect

We collect personal data to fulfill our contractual and legal obligations, improve our services, and ensure compliance with regulations. This includes:

Category	Examples
Identity Data	First name, last name, date of birth, gender, and video/audio recordings during instruction.
Contact Data	Address, email, and telephone numbers.
Financial Data	Bank account information for payments.
Special Categories Data	Biometric data, health information, or criminal records (for instructors only).

Anonymous data (data from which personal identifiers have been removed) may also be collected for statistical purposes.

How We Collect Personal Data

Direct interactions – Email, phone, written correspondence, and in-person meetings.
Camera recordings – For instructional and safety purposes.
Third parties – Verification services and background checks for instructors.

How We Use Your Personal Data

We process your data lawfully and in accordance with the following legal bases:

Performance of a contract – To provide services, employment, or payment processing.
Legitimate interests – To manage and improve our business, monitor staff, and ensure safety.
Legal obligations – To comply with laws, such as safeguarding and tax reporting.

We do not rely on consent as a primary legal basis for processing your personal data.

Purposes for Processing Data

Purpose/Activity	Type of Data	Legal Basis
Registering you as a staff member or contractor	Identity, Contact	Performance of a contract
Processing payments	Identity, Contact, Financial	Performance of a contract
Communicating updates (e.g., policy changes)	Identity, Contact	Legal obligation; legitimate interest in keeping records updated
Ensuring safety and service quality	Identity, Contact	Legitimate interest (to run and protect the business); legal obligations

Sharing Your Data

We may share your data with:

External Service Providers – For IT, payroll, and administrative services.
Professional Advisors – Lawyers, accountants, and insurers.
Regulatory Authorities – Local authorities, police, and safeguarding agencies as required by law.

All third parties must adhere to confidentiality and data protection laws when handling your data.

Data Transfers

We do not transfer personal data outside the European Economic Area (EEA). Should this change, we will ensure compliance with legal requirements for data transfers.

Data Security

We have implemented robust measures to safeguard your personal data from unauthorized access, use, or loss. Access is limited to employees and third parties who need it for business purposes, under strict confidentiality agreements.

We have procedures in place to manage any data breach, and we will notify you and regulatory authorities as required.

Data Retention

We retain your data only as long as necessary to fulfill the purposes for which it was collected. For example:

Identity and financial data: Retained for up to 6 years to comply with legal requirements.
Special categories data: Retained only as long as necessary for contractual or legal reasons.

You may request deletion of your data under specific conditions (see “Your Rights”).

Your Rights

Access your personal data (data subject access request).
Correct incomplete or inaccurate data.
Request erasure of your data where no lawful basis exists for processing.
Object to processing based on legitimate interests.
Restrict processing in specific circumstances.
Transfer your data to another provider.
Withdraw consent where processing relies on it.

To exercise your rights, please contact admin@driveage10.co.uk.

Fees and Response Time

Requests are typically free of charge and processed within one month. In cases of excessive or complex requests, we may charge a fee or extend the response period, but we will notify you in advance.

Cookies

We use cookies to enhance your experience on our website. You can control cookie preferences through your browser settings. For more information, please see our Cookie Policy.

Glossary

Legitimate Interest: A reasonable business or operational need that does not override your rights.
Performance of Contract: Data processing required to deliver services or employment.
Special Categories Data: Sensitive information like health or biometric data.

Contact Us

Young Drivers School Limited t/a DriveAge10
Registered Office: Brynford House, Brynford Street, Holywell, Flintshire CH8 7RD
Phone: 01745 818811
Email: admin@driveage10.co.uk